Terms Of Conitions

The following terms and conditions form part of the contract with Global Sport Events. Please read them carefully as they establish our respective rights and obligations when making a booking.

BOOKING:
When confirming a booking with us, Global Sport Events will issue a booking confirmation and/or pro forma invoice requesting the corresponding deposit. Once the deposit is paid, it implies acceptance of our Terms and Conditions according to the following clauses.

The booking holder must be over 18 years old. Once processed, the booking confirmation will be sent, and it must be carefully reviewed as soon as it is received. Contact us immediately if any information is incorrect or incomplete, as changes may not be possible later. We are not responsible for issues not reported within 24 hours of receipt.

If notification is made after this time limit, we will do our best to correct any errors or changes, which may involve additional costs.

All information you provide will be passed on to the relevant travel suppliers.

PAYMENTS:
At the time of booking, a deposit or the full amount may be required, depending on the reservation. This payment is non-refundable. If only a deposit is paid, the remaining balance will be notified via email. It will always be due at least 16 weeks before the event and/or trip. If full or partial payment is not received by the due date, Global Sport Events reserves the right to cancel the booking without refund of any amount paid. We accept payments via bank transfer.

MEDICAL ASSISTANCE:
Personal medical assistance is not included in our bookings. We strongly recommend that you purchase a travel insurance policy that covers medical costs (including repatriation), in case of accident, illness, loss of luggage, money, or other expenses. You may be required to show proof of such insurance in case of emergency.

DELIVERY OF DOCUMENTS:
All documents (invoices, vouchers, etc.) will be sent via email to the addresses provided or delivered at the event location. For event tickets, the delivery format will depend on the organizer. Once delivered, we are not responsible for any loss unless caused by our negligence.

PASSPORTS, VISAS, AND HEALTH:
All passengers, without exception (including children), must carry valid documentation in accordance with the laws of the country they are visiting. It is solely the passenger’s responsibility to obtain necessary visas, passports, vaccinations, certificates, etc. If entry is denied due to missing documentation or failure to meet requirements, the passenger is solely responsible. Global Sport Events accepts no responsibility for such cases. Costs incurred are the responsibility of the passenger. Minors traveling alone or without both parents/legal guardians must have legal authorization and required documents.

TRANSFERS:
Transfers will be provided on a shared service basis, in buses or minivans as specified in your proposal. One piece of luggage per passenger is allowed. Airport waiting time is a maximum of 45 minutes from landing. Pick-up waiting time for transfers (airport/events, etc.) is a maximum of 10 minutes. Failure to show up on time means the passenger will need to arrange alternative transportation at their own expense.

HOTELS:
Hotel bookings are subject to availability. Double or twin beds are not guaranteed. At check-in, hotels may request a credit card as a guarantee for additional expenses. Child accommodation policies depend on each hotel. Hotels may be changed to a similar or superior category at no additional cost.

TICKETS:
Unless otherwise stated, Global Sport Events is not an official ticket seller. Tickets will be delivered up to 2 hours before the event starts. Seat adjacency is not guaranteed even for group bookings. For ticket issuance, the following must be provided: passport copy, full address (including zip code, city, country), email, and mobile number with country code. If ticket delivery fails, a refund will be issued only if the claim is made within 10 days of the event. Tickets may be physical, electronic, or app-based; passengers must have internet access to enter. Global Sport Events is not responsible if a passenger cannot access the event due to technical or connectivity issues. The printed price on the ticket is not binding—the sale price includes management fees, taxes, etc. The passenger agrees to this and waives any right to claim.

Lost, stolen, or damaged tickets will not be reissued.

CANCELLATIONS AND MODIFICATIONS:
All cancellation or amendment requests must be submitted in writing via email. They are not valid unless received. Cancellations will incur a 100% fee. Amendments are not guaranteed and will be charged at €50 per person.

If Global Sport Events cancels or modifies a booking, you will be notified as soon as possible and offered an alternative. If rejected, a full refund of the paid amount will be issued, excluding costs already incurred. No refunds will be made if an event is cancelled due to natural disasters, terrorism, political causes (strikes, protests), epidemics, or organizer-related issues.

EVENT ORGANIZER CANCELLATIONS/CHANGES:
If an event is held behind closed doors, relocated, canceled, or postponed by the organizers due to circumstances beyond Global Sport Events’ control, a credit will be issued for future use within 1 year. Price changes may apply for future events.

CLAIMS:
In case of any complaints or problems, notify our local representative or service provider immediately in writing. If you cannot reach them, contact us in Spain with full details and a contact number. We cannot resolve issues we are unaware of. Complaints must be submitted within 28 days of returning home with full details and booking reference. Global Sport Events is not responsible for illness, injury, or death. Force majeure events (e.g., war, civil unrest, terrorism, industrial disputes, extreme weather) beyond our control are not compensable. Claims for services booked directly at the destination will not be accepted.

TRAVEL COSTS:
We reserve the right to change prices at any time. Once a booking is confirmed, price changes will only occur due to currency fluctuations.

SAFETY REGULATIONS:
Passengers must comply with all safety rules and regulations applicable in the destination country.

CONDUCT:
We expect all clients to behave considerately. If a client behaves inappropriately or causes disruption, Global Sport Events may terminate the travel package without notice. The client must then leave the accommodation or service immediately, with no further liability from our side. No refunds will be given.

DATA PROTECTION:
Your privacy is our priority. For more information on how we handle personal data, see our Privacy Policy.

These Terms govern the use of services offered by Global Sport Events through our website: www.globalsportevents.com. By accessing and using the site, you agree to these Terms.